iSeries Support
Choose from a range of support services designed to streamline management of your iSeries systems.
Install Tracker
Maintain a database of your systems installations keeping track of release and fix levels.
Fix Alert
Notice of Cumulative Program Temporary Fixes (PTFs), Hypers and other fixes supplied via requested media (PDA, email, pager, WAP and web) based on your system configuration.
Software Advisor
Advice on available software updates and make recommendations relating to your systems software and hardware upgrade paths.
Quick Response
Response to basic through to critical problem issues within predefined service level agreements (SLAs).
Problem Resolver
We maintain an offsite Knowledgebase of reported problems and their resolution that is accessible to you via secure web. Resulting in reduced fix response times and promoting trend recognition that ultimately results in better diagnosis.
On Site Operator
On-site scheduled maintenance and non-critical problem resolution.
System Administrator
Planned systems administration.
Performance Manager
Install and configure Performance Monitor 400 (PM/400) or Snapshot/400, automated status tracking system used to monitor system vitals.
Prerequisites:
- OS/400 V4R4 or later installed and operational
- A CD-ROM drive
- IBM supported connections to your AS/400 (ECS line)
